Refund and Returns Policy

Effective Date: 2nd January, 2022

At Delta Vet Wellness, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help.

Return Eligibility

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

To be eligible for a return:

• The product must be unused, unopened, and in its original packaging.
• The product must be in the same condition that you received it.
• Proof of purchase or your order number is required.

To initiate a return, please contact us at info@deltavetwellness.com before sending your item back.

Once your return request is approved, we’ll provide return instructions and, where applicable, a return shipping label.

Returns sent without prior authorization cannot be accepted.

Return Address

Delta Vet Wellness
4290 91A Street NW
Edmonton, Alberta T6E 5V2
Canada

Damaged, Defective or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us at info@deltavetwellness.com as soon as possible. Include your order number and photographs of the product and packaging where possible so we can assess the issue and arrange a suitable resolution.

Non-Returnable Items

For health, hygiene, and product safety reasons, we cannot accept returns on:

• Opened or used equine supplements
• Consumable products that have been opened
• Custom or personalized products
• Gift cards
• Clearance or sale items (unless required by applicable consumer protection laws)

If you’re unsure whether your purchase qualifies for a return, please contact us before shipping the product.

Exchanges

We do not process direct exchanges.

If you need a different product, the fastest solution is to return the eligible item (after approval) and place a new order separately.

Refunds

Once we receive and inspect your returned item, we’ll notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@deltavetwellness.com.

Return Shipping

Unless the return is due to our error (such as receiving an incorrect or defective item), customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law.

Questions

If you have any questions regarding our Return & Refund Policy, please contact us at:

Email: info@deltavetwellness.com